Maintenance And Support

reliable software maintenance and support

Maintenance and support are essential parts in any software system life cycle, which demands adds to the software TCO and can sometime even make it worthwhile to replace the software if its maintenance costs increased as it grows older.

Yet, depending on a reliable support framework will help you reduce the TCO as well as benefiting from faster issue resolution, reduced expenditure on systems maintenance.

Multi-level Software Support

Offering three different packages of support differentiated by their scope as L1, L2 and L3 tiers to address your software issues more efficiently.

Solution Protection

Our team will handle your software issues before they escalate into service-disturbing problems. In case of service-disturbing problems, we will provide a swift resolution that gets you back up and running quickly thus reducing revenue loss.

Troubleshooting

For system deficiency issues, our troubleshooting team will investigate the issue, detect and fix bugs, or perform performance critical configurations, installations, and updates.

Advanced Support

For advanced issues, our application architects and engineers will investigate your application source code to resolve any disruptions, optimize functionality, and enhance the system with new features.

ISO certified

We are an ISO 9001:2015 certified company, delivering only best-in-class software maintenance services, at par with international quality standards.

data management policy

All confidential data is handled as per the NDA and by our authorized software maintenance and support team. In addition our data management policies comply with the ISO27001 standards.

cost-effective solution

As decreasing the TCO for our customers is one of our top priorities, we offer cost effective software maintenance and support services that meet most budgets.

24/7/365 support

Our software maintenance and support team closely track service requests 24/7, while offering round-the-clock troubleshooting and real-time resolution of problems reported to enhance the stability of your applications.

Maintenance And Support - pharaohsoft

Maintenance & Support