Engineering

Maintenance & Support
reliable software maintenance and support.

Maintenance and support are essential parts in any software system life cycle, which demands adds to the software TCO and can sometime even make it worthwhile to replace the software if its maintenance costs increased as it grows older.

Yet, depending on a reliable support framework will help you reduce the TCO as well as benefiting from faster issue resolution, reduced expenditure on systems maintenance.

how can we help you
Multi-level Software Support

Multi-level Software Support

Offering three different packages of support differentiated by their scope as L1, L2 and L3 tiers to address your software issues more efficiently.

Solution Protection

Solution Protection

Our team will handle your software issues before they escalate into service-disturbing problems. In case of service-disturbing problems, we will provide a swift resolution that gets you back up and running quickly thus reducing revenue loss.

Troubleshooting

Troubleshooting

For system deficiency issues, our troubleshooting team will investigate the issue, detect and fix bugs, or perform performance critical configurations, installations, and updates.

Advanced Support

Advanced Support

For advanced issues, our application architects and engineers will investigate your application source code to resolve any disruptions, optimize functionality, and enhance the system with new features.

Our Reliable and Effective Maintenance Process
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Info

Info

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To define maintenance objectives, our team will gather your application documentation as well as processes in use by your team.

Analyze

Analyze

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To decode the program's objectives, we'll rely on knowledge sharing through enterprise applications. This will help us in recognizing the intricacy and self-descriptiveness.

Maintenance

Maintenance

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We'll come up with the best maintenance strategy, and you'll be given a maintenance proposal to review and approve.

Evaluate

Evaluate

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To assess the potential for the ripple effect, we will examine the infrastructure's extendibility and stability.

Testing

Testing

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The maintenance protocol will be rigorously evaluated for ruggedness and reliability once it is implemented. Ongoing preventative maintenance efforts will be provided as necessary.

Release

Release

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We will compile our response and actions in a legible report for record keeping and future reference once we have been given approval to release them.

Info

Info

To define maintenance objectives, our team will gather your application documentation as well as processes in use by your team.

Analyze

Analyze

To decode the program's objectives, we'll rely on knowledge sharing through enterprise applications. This will help us in recognizing the intricacy and self-descriptiveness.

Maintenance

Maintenance

We'll come up with the best maintenance strategy, and you'll be given a maintenance proposal to review and approve.

Evaluate

Evaluate

To assess the potential for the ripple effect, we will examine the infrastructure's extendibility and stability.

Testing

Testing

The maintenance protocol will be rigorously evaluated for ruggedness and reliability once it is implemented. Ongoing preventative maintenance efforts will be provided as necessary.

Release

Release

We will compile our response and actions in a legible report for record keeping and future reference once we have been given approval to release them.

why should you outsource software maintenance and support services to pharaoh soft?

iso certified

We are an ISO 9001:2015 certified company, delivering only best-in-class software maintenance services, at par with international quality standards.

data management policy

All confidential data is handled as per the NDA and by our authorized software maintenance and support team. In addition our data management policies comply with the ISO27001 standards.

cost-effective solution

As decreasing the TCO for our customers is one of our top priorities, we offer cost effective software maintenance and support services that meet most budgets.

24/7/365 support

Our software maintenance and support team closely track service requests 24/7, while offering round-the-clock troubleshooting and real-time resolution of problems reported to enhance the stability of your applications.

Ready to Create a Solution Together?

We're here to partner with your organization on your next project

Let's Discuss Your Project

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  • USA
  • 3815 River Crossing Parkway, Suite 100
  • Indianapolis, IN 46240
  • egypt
  • 10 Abou Al Ola Al Emaru, Al Matar, Cairo
  • Cairo
  • Hong Kong
  • 3F Shun Feng International Centre
  • 182 Queens Road East
  • Kowloon

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