MAINTENANCE AND SUPPORT
From real-time issue resolution to long-term system stability, our certified team provides round-the-clock support and maintenance so your internal teams can focus on growth, not downtime
Why Should You Outsource Software Maintenance And Support Services To Pharaoh Soft?
01
ISO Certified
We are an ISO 9001:2015 certified company, delivering only best-in-class software maintenance services, at par with international quality standards.
02
Cost-Effective Solution
As decreasing the TCO for our customers is one of our top priorities, we offer cost effective software maintenance and support services that meet most budgets.
03
Data Management Policy
All confidential data is handled as per the NDA and by our authorized software maintenance and support team. In addition our data management policies comply with the ISO27001 standards.
04
24/7 Support
Our software maintenance and support team closely track service requests 24/7, while offering round-the-clock troubleshooting and real-time resolution of problems reported to enhance the stability of your applications.
We Specialize In
Protect your IT solution
We quickly resolve IT issues to minimize downtime and revenue loss, ensuring your systems adapt to changing environments.
Reinforce your skills
With deep technical expertise, we resolve issues and streamline digital transitions, ensuring faster incident resolution and user self-service.
Overcome complex issues
Our IT support offers L2 for quick recovery and L3 for complex issue resolution, including software improvements.
L2 Technical Support
Our L2 support ensures quick recovery from failures, covering apps, databases, integrations, environments, and cloud infrastructure.
L3 Technical Support
Our L3 support tackles advanced software issues, including bug fixes, security, performance, compliance, and integration updates.
Reduce TCO of IT systems
We manage your IT infrastructure while your team focuses on core business, providing after-hours support for unexpected issues.
Transfer and manage duties and risks
Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.
We Will Help You
Embark on a transformative journey with confidence commitment to guide you through every step of your digital evolution.
01
Protect your IT solution
We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental
02
Reduce TCO of IT systems
Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.
03
Reinforce your skills
We’re equipped with expert knowledge across multiple technological specialisms. So we’re well-placed to help you overcome technical issues, while also providing an integral advantage during periods of digital change.
04
Transfer and manage duties and risks
Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.
Technologies We Work With
Every technology we recommend is carefully selected by our global team to align with your project’s objectives, ensuring stability, scalability, and real business outcomes, not fleeting headlines. At Pharaoh Soft, precision matters, making every decision, down to the smallest detail, is made to uphold quality, guarantee long-term reliability, and deliver measurable value
Insights
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